Privacy Policy

Last Updated: 20/02/2025

CCSG-Cleaning is committed to protecting the privacy of our clients and website visitors. This policy outlines how we collect, use, and protect personal data in accordance with applicable data protection laws. By using our services or website, you consent to the collection and use of your information as described in this policy.

1. Information We Collect

We collect personal information necessary to provide our cleaning services efficiently. This may include names, phone numbers, email addresses, business names, and service locations. Additionally, we may collect details regarding specific cleaning requirements, appointment preferences, and feedback related to our services. If payments are processed through our system, billing information may also be collected, though we do not store sensitive payment details. Communication data, such as email correspondence and customer inquiries, may be recorded to ensure quality service and effective communication.

2. How We Use Your Information

Personal data is used primarily to provide, manage, and improve our cleaning services. This includes contacting customers for booking confirmations, responding to inquiries, and providing service updates. We may also use customer information to enhance service efficiency, analyze customer preferences, and improve our overall operations. In cases where individuals have opted in, we may send marketing updates and promotional materials related to our services. Data may also be processed to comply with legal obligations or to prevent fraudulent activity.

3. Data Sharing and Security

CCSG-Cleaning does not sell or distribute personal data to third parties for marketing purposes. Information may be shared only with trusted third-party service providers who assist in operational processes, such as payment processing, appointment scheduling, and customer communication. These service providers are required to handle data in compliance with privacy regulations. In cases where disclosure is required by law, regulatory authorities may be granted access to relevant data.

We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, or misuse. These measures include secure storage, access controls, and data encryption where applicable. Despite these precautions, no online transmission or storage system can be guaranteed to be completely secure.

4. Your Rights and Choices

Individuals have the right to request access to the personal data CCSG-Cleaning holds about them. Customers may also request corrections to inaccurate data or request the deletion of their personal information, subject to any legal obligations that require us to retain certain records. Requests regarding personal data should be directed to the contact details provided below. Additionally, individuals may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe options available in email communications.

5. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyze website performance, and improve functionality. Cookies are small text files stored on a user's device that help remember preferences and track site activity. Visitors can manage cookie settings through their browser, including disabling cookies if preferred.

6. Contact Information

For any questions regarding this privacy policy, requests related to personal data, or concerns about data security, please contact us using the details below.

Email: [Your Contact Email]
Address: [Your Business Address]

This policy may be updated periodically to reflect changes in regulations, business practices, or technological advancements. Any significant changes will be communicated through our website or direct notifications where applicable.