Customer FAQ’s
What should I do to prepare for carpet cleaning?
Customers should remove any small furniture, valuables, and personal items from the carpet area. You do not need to vacuum the carpets as the cleaning technician will take care of this to remove loose dirt. Discuss any specific requests with the cleaning company beforehand, for example if furniture removal is needed.
Drying times typically range from 2 to 4 hours, depending on factors like humidity, airflow, and the cleaning method used. Technicians use Dri-Pods & Industrial Air movers to accelerate drying throughout the job.
How long will it take for my carpets to dry after cleaning?
How often should I have my carpets professionally cleaned?
We recommend professional cleaning every 6 to 12 months, depending on foot traffic, and business factors. High-traffic areas may require more frequent cleaning (3-4 months). Customers should watch for visible dirt or stains as indicators for cleaning needs.
Pricing for carpet cleaning typically depends on the size of the area, the type of cleaning method, and any special treatments needed. We offer free estimates and on-site surveys for businesses, and some discounts for bundled services.
What is your pricing structure?
What if I'm not satisfied with the results?
We offer a customer satisfaction guarantee. If customers are unhappy with the results, they can request a free re-clean or have their concerns addressed promptly.
Are your technicians trained and certified?
All Technicians are trained to industry standard and have recieved carpet and upholstery cleaning training by CleanSmart.
Do you offer any additional services?
We also provide upholstery cleaning, hard surface floor cleaning, end of tenancy cleaning, commercial kitchen cleaning, and exterior cleaning services. Customers should enquire about CCSG product service packages. Our product packages are designed to provide more value at a reduced investment cost and improve cleaning efficiency.